Project & Service Terms

Last Updated: September 1, 2026

These Project & Service Terms (“Project Terms”) apply to project-based and ongoing professional services provided by 3mpStudio (“3mpStudio,” “we,” “us,” or “our”) to the client (“Client,” “you,” or “your”).

These Project Terms supplement the 3mpStudio Terms & Conditions and any applicable estimate, proposal, statement of work, service agreement, or invoice.

By approving a proposal or estimate, making a payment or deposit, authorizing work to begin, or continuing to use our services, you acknowledge and agree to these Project Terms and the 3mpStudio Terms & Conditions.

If a specific proposal, service agreement, or statement of work contains terms that differ from these Project Terms, the more specific written agreement will control for that particular engagement.

1. Project Scope

Each project or service will be based on the scope described in the applicable estimate, proposal, service agreement, statement of work, invoice, or other written authorization.

The scope may identify applicable:

• Services and deliverables
• Project fees or hourly rates
• Retainer or allocated hours
• Payment schedule
• Estimated timeline
• Number of revisions
• Client responsibilities
• Third-party expenses
• Production quantities or specifications
• Other project-specific requirements

Only work specifically included in the agreed scope is included in the quoted or contracted price.

Requests outside the agreed scope may require additional time, fees, or a separate estimate.

2. Project Approval & Commencement

A project is considered authorized when the Client accepts the applicable proposal or estimate, signs an agreement when required, provides written authorization to proceed, and/or submits the required deposit or advance payment.

Work will generally not be scheduled or commenced until all required initial payments and reasonably necessary project information have been received.

Unless otherwise agreed in writing, projects totaling $1,500 or less may require payment in full before work begins. Projects exceeding $1,500 may require a 50% deposit before commencement, with the remaining balance due according to the applicable proposal or payment schedule.

Recurring and retainer services will follow the billing arrangement specified in the applicable service agreement or proposal.

3. Estimates & Timelines

Any project timeline or completion date provided by 3mpStudio is a good-faith estimate based on the scope, information, and Client responsiveness anticipated when the estimate is prepared.

Unless expressly guaranteed in writing, estimated completion dates are not guaranteed deadlines.

Timelines may change because of:

• Changes in project scope
• Additional Client requests
• Delayed Client feedback or approvals
• Missing content or materials
• Delayed account or system access
• Technical issues
• Third-party delays
• Production or shipping delays
• Circumstances reasonably outside 3mpStudio’s control

3mpStudio will communicate material scheduling changes when reasonably practicable.

4. Client Communication & Responsibilities

Timely Client communication is necessary for efficient project completion.

The Client agrees to provide requested content, information, materials, access, approvals, feedback, and decisions within a reasonable timeframe.

The Client is responsible for reviewing materials submitted for approval and communicating corrections or requested changes clearly.

Delays caused by Client inactivity or missing information may result in corresponding changes to the project schedule.

5. Project Holds & Client Inactivity

If the Client does not provide requested information, feedback, approval, access, or other required materials within a reasonable period, 3mpStudio may place the project on hold.

Unlike our previous Project Terms, Client inactivity does not automatically result in forfeiture of all payments solely because a specific number of days has passed.

Projects placed on hold will be rescheduled according to 3mpStudio’s availability when the Client is ready to resume.

If a project remains inactive for an extended period, or if the project’s requirements have materially changed during the hold, 3mpStudio may require a revised timeline, updated estimate, reactivation fee, or new project agreement before work resumes.

Any such charge will be communicated before work resumes.

6. Revisions & Changes

Included revisions, when applicable, will be identified in the applicable proposal or project scope.

A revision is generally a reasonable modification to work already presented within the approved scope and creative direction.

Requests that introduce new concepts, deliverables, functionality, content, pages, campaigns, products, designs, features, or substantially different creative directions may be considered additional work rather than revisions.

Changes requested after previous approval may also be considered additional work.

3mpStudio will communicate when a request falls outside the agreed scope and requires additional fees or authorization.

7. Additional Work & Change Requests

Work outside the original scope may be:

• Added to the current project with Client approval;
• Billed at the applicable hourly rate;
• Quoted separately; or
• Scheduled as a separate project.

When an applicable agreement requires prior approval for additional billable hours or services, 3mpStudio will obtain that approval before performing the additional work.

The Client is not automatically authorizing unlimited additional billable hours merely by requesting a list of tasks.

8. Retainers & Allocated Hours

For services provided under a monthly retainer or allocated number of hours, the applicable proposal or service agreement will establish the included services and/or monthly hour allocation.

3mpStudio will track time against the applicable allocation when services are hour-based.

When reasonably practical, 3mpStudio may provide estimated time requirements for requested tasks. Estimates are not guarantees of the exact amount of time required.

If requested work is expected to exceed the remaining allocation, 3mpStudio will notify the Client before performing additional billable hours when prior approval is required.

The Client may choose to:

• Approve additional billable hours;
• Reprioritize the requested work;
• Defer lower-priority work to a future billing period; or
• Adjust the scope.

Unless otherwise agreed in writing, unused hours do not roll over into future billing periods and have no cash or refund value.

9. Client-Provided Materials

The Client is responsible for supplying materials necessary for the project unless creation or sourcing of those materials is specifically included in the scope.

This may include copy, photographs, videos, logos, brand assets, product information, business information, data, account credentials, and other content.

The Client represents that it owns or has permission to use all materials provided to 3mpStudio.

If 3mpStudio is asked to source, purchase, license, edit, create, or otherwise obtain materials that were expected to be supplied by the Client, additional fees or third-party expenses may apply.

Additional intellectual-property requirements are governed by the 3mpStudio Terms & Conditions.

10. Account & Platform Access

When services require access to Client-controlled accounts or systems, the Client authorizes 3mpStudio to access those systems as reasonably necessary to perform the contracted services.

This may include websites, hosting accounts, domain registrars, analytics platforms, advertising accounts, social media accounts, email platforms, CRM systems, software applications, and other relevant services.

The Client should provide the appropriate level of access and use secure credential-sharing methods whenever reasonably available.

3mpStudio will not intentionally make changes outside the authorized scope of work.

11. Third-Party Services & Expenses

Projects may require third-party products, platforms, vendors, software, licenses, advertising spend, printing, production, shipping, stock assets, hosting, or other outside services.

Unless specifically included in the project price, these costs are separate from 3mpStudio’s professional fees.

3mpStudio will obtain approval before incurring material additional expenses on the Client’s behalf when such approval has not already been provided through the applicable scope or agreement.

Third-party products and services remain subject to the respective provider’s terms, availability, pricing, and policies.

12. Proofs & Client Approval

When 3mpStudio provides a proof, draft, design, campaign, website, advertisement, printed piece, engraving layout, personalized product, or other deliverable for approval, the Client is responsible for reviewing it carefully.

Approval indicates that the Client accepts the applicable content, spelling, names, dates, quantities, dimensions, design, placement, links, pricing, and other reasonably reviewable details.

Changes requested after final approval may result in additional fees.

For physical products, printing, engraving, or other production work, approved work may become non-refundable once production or purchasing has begun.

13. Final Payment & Delivery

Unless otherwise stated in the applicable agreement, all outstanding amounts for a project must be paid before final deliverables, production files, completed products, website launches, transfers, installations, or other final releases are provided.

For milestone-based projects, payments are due according to the agreed payment schedule.

3mpStudio may withhold final delivery or suspend further work while an account has an outstanding past-due balance.

Ownership and usage rights to deliverables are governed by the 3mpStudio Terms & Conditions and any applicable project agreement.

14. Cancellation by the Client

The Client may request cancellation of a project or service by providing written notice to 3mpStudio.

Refund eligibility will depend upon the project, work completed, expenses incurred, production status, and any cancellation provisions contained in the applicable proposal or service agreement.

Upon cancellation, the Client remains responsible for:

• Work completed through the effective cancellation date;
• Approved expenses already incurred;
• Non-refundable third-party charges;
• Materials or products already purchased;
• Custom or personalized products already placed into production; and
• Any other amounts due under the applicable agreement.

If payments received exceed the amount properly due at cancellation and are not otherwise designated as non-refundable under the applicable agreement, any refundable balance will be determined based on the work performed and costs incurred.

15. Cancellation or Suspension by 3mpStudio

3mpStudio may suspend or terminate a project or service for reasons including:

• Nonpayment;
• Material breach of an agreement;
• Continued failure to provide required information or cooperation;
• Unlawful or unauthorized activity;
• Abusive or threatening conduct;
• Requests for work that 3mpStudio reasonably determines it cannot or should not perform; or
• Circumstances that make continued performance impracticable.

The Client remains responsible for amounts properly due through the effective date of suspension or termination.

16. Recurring Service Cancellation

Recurring or ongoing services may have separate notice requirements, minimum commitments, or cancellation provisions established in the applicable service agreement.

Unless otherwise specified, cancellation of a recurring service does not retroactively cancel services already performed or amounts already due.

Any services performed through the effective cancellation date remain payable.

17. Project Files & Archiving

3mpStudio may retain project files for a reasonable period following completion but does not guarantee indefinite storage of Client files, source files, credentials, backups, or project materials unless archival or storage services are specifically included in the applicable agreement.

Clients are responsible for retaining copies of final deliverables and other materials provided to them.

18. Results & Third-Party Performance

Marketing, SEO, advertising, website, social media, consulting, and related services may be affected by factors outside 3mpStudio’s control.

Specific rankings, traffic, leads, conversions, sales, revenue, advertising results, platform approvals, social reach, or other business outcomes are not guaranteed unless expressly stated in writing.

Third-party platforms may change their algorithms, functionality, policies, pricing, account requirements, or services at any time.

The complete limitations applicable to third-party services and performance are contained in the 3mpStudio Terms & Conditions.

19. Relationship to 3mpStudio Terms & Conditions

These Project & Service Terms supplement the current 3mpStudio Terms & Conditions.

The Terms & Conditions contain additional provisions regarding intellectual property, third-party services, disclaimers, limitation of liability, indemnification, confidentiality, governing law, and other matters applicable to 3mpStudio services.

The Client should review both documents before authorizing work.

If a specifically negotiated proposal, statement of work, or service agreement conflicts with these Project Terms, the more specific written agreement will control with respect to the applicable project or service.

20. Acceptance

By approving an estimate or proposal, signing a service agreement, paying a deposit or invoice, authorizing 3mpStudio to begin work, or continuing to use the services, the Client acknowledges and agrees to these Project & Service Terms and the applicable 3mpStudio Terms & Conditions.

Questions regarding these Project & Service Terms may be submitted through the contact information provided on the 3mpStudio website.